2015 June

Kentucky Heart, Wisconsin Pride

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INTRODUCING: Joe Cherry Co-founder of Cherry Optical, Inc

  • Vice President of Business Operations and Safety Eyewear Sales
  • 15-years with Cherry Optical, Inc
  • US Navy Opticianry Certified 1978, Optical Laboratories Associations Quality Control Certified 1980

 

What Is Your Current Role In The Company?

As a co-founder of Cherry Optical, Inc and being involved in the industry for over 40 years, I am now at a point where I am passing my experiences and responsibilities on to Adam, Lynn, and our management team. From a business opportunity standpoint, I’ve always enjoyed prescription safety eyeglass operations and am actively building this business opportunity as part of my exit strategy.

What Area Of Optical Technology Excites You The Most?

Digital technology has revolutionized optical manufacturing.  Laboratories are now the manufacturers of optics.

What Makes Cherry Optical, Inc Different From Other Optical Laboratories?

We provide value, quality, and timely delivery, but two major reasons people do business with us is because we answer the phone and provide vision solutions.

Why Is A Business Like Cherry Optical, Inc Important To The Optical Industry?

As an independently owned, wholesale laboratory, our job is to offer an unbiased view of what’s going on in the marketplace and to share this information in a manner that can be easily communicated from eye care professionals onto patients.

As A Native Of Kentucky, What Drew You To The Midwest?

My mother gave me a tough time when I moved up here, but I told her, “Mom, you know how we always talked about southern hospitality? Well, I moved to the upper Midwest and found it.” The culture of our staff and the community definitely gives Cherry Optical, Inc a competitive advantage in the industry.

What Do You Plan To Do After You Retire?

Answering that question now would be like asking me during my senior year of high school, “What do you want to do when you get out of college?” I don’t think I should know. If I retire with a predetermined direction, I may not see all of the opportunities. However, I would like to go back and give a little more to the Veterans Administration and possibly volunteer with a hospice organization in the community.

What Is The Best Piece Of Advice You’ve Received?

“Learn how to be wrong even when you’re right.”

What Is Your Favorite Sports Team?

The team that makes my heart flutter is Kentucky basketball, but you will hear me loud and clear with chants of “Go Pack Go!” during football season.

What Celebrity And/Or Historical Figure Wears Or Has Worn Glasses Best?

John Lennon and General MacArthur.

Ship Happens

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What’s the point of using a great lab if you don’t get your orders quickly? At Cherry Optical, Inc., our shipping department provides our customers with a variety of services to make sure their jobs come in and go out as fast as possible.

Receiving

Most frames that are either mailed or sent via UPS are received in the morning, usually by 930AM. From there, our shipping department opens the boxes and sort the contents- new orders go to customer service for data entry and frames for existing orders get sorted by tray number and their location within the lab. A staff member continually takes the received frames and ensures via a system of multiple checks that they are placed with the correct order, as well as verifies that the frame measurements and bevel style matches the order in process.

Shipping

When orders pass final inspection and wash-up, the completed jobs are brought to shipping. In shipping, there is a final check to ensure the job is correct and then the jobs are placed inside their shipping bag with their invoice. The bagged jobs are then sorted into bins, with each customer having their own bin to prevent mis-ships. At the end of the day, bins are boxed up one at a time and contents rechecked when the box is sealed and shipping label is applied.  Then your orders are on their way to you!

Return Labels

Our shipping department is responsible for sending our no-charge return labels to your practice. These labels are provided so you don’t have to take time to deal with purchasing shipping labels directly from the post office or UPS.

Frame To Come Tags

These are the white tags with two holes to place a frame’s temple through. Use these frame tags with your account number and patient’s name to help us locate the order in process quickly to expedite the job.  If using VisionWeb or RxWizard, a frame packing slip is available to accompany frames being sent in.

RX Forms

One form or two? You can order one or two-part RX forms. One-part forms are perfect for offices that may have their own copies or use a computer, where as two-part forms are great if you want to retain a duplicate of the order you sent to us. You can have either type- it’s your preference!

Cleaning Cloths

We get a ton of cleaning cloths, so what better to do with them than give them to you? If you would like cloths for your own in-clinic use or to give to patients, let us know and we will provide them in your next shipment.

To reorder any of the above items, simply call customer service or place a note in your next outgoing package to us.